Ordering from the EU — Your Buying Guide

Ordering from an EU country? Here’s a quick guide to delivery, possible import charges, returns and help if something arrives damaged. For the full details, read the Shipping policy and Refund policy.

Delivery and tracking

Canvas prints are made to order, usually in 1–2 business days, then typically arrive in 5–14 business days after production. Original paintings and postcards are packed in the UK in 1–3 business days; international delivery typically takes 5–14 business days after dispatch for paintings and 5–10 business days for postcards. Local carriers and customs may affect delivery times.

Paintings and canvas prints are tracked, with tracking emailed after dispatch. Postcards may be tracked or untracked depending on the order size and destination. If delivery is delayed or appears stuck, email andrewdread@gmail.com.

Duties and import taxes

International orders may be subject to customs duties or local taxes. Under the shipping policy, any such charges are the buyer’s responsibility and aren’t refundable if an item is returned. Final charges depend on your destination’s rules; the shop can’t predict them. Shipping costs are calculated at checkout.

Returns and cancellations

For postcards sent to the EU, the refund policy describes a 14-day withdrawal period for any reason, provided they are unused and in their original condition. If there’s a problem with an order, contact the shop within 30 days of receiving it to request a return. Email before sending anything back; items should be in the same condition and original packaging. Unless an item is faulty or damaged, return shipping is the customer’s responsibility.

Canvas prints are made to order. The refund policy says a canvas order can be cancelled only before production begins, and canvas returns are accepted for defects, damage or print-quality issues, not change of mind. It also describes specific limits for EU withdrawal requests once production or dispatch has begun. Read the full refund policy and email if you’re unsure about your order.

If something arrives damaged

Email andrewdread@gmail.com as soon as possible if an item is damaged, misprinted or has a quality issue. Include clear photos of the problem area, the full item and its packaging, especially if the packaging was damaged. The print partner requires photo evidence for canvas prints. The refund policy says replacements for damaged or faulty items are provided at no additional cost.

Questions? Email andrewdread@gmail.com. For complete terms, see the Shipping policy and Refund policy.